Service Commitment

Our Commitment to You

To abide by the Migration Agents’ Code of Conduct administered by the office of the Migration Agents Registration Authority (https://www.mara.gov.au), the body appointed by the Australian Government to regulate the Migration Advice Profession.
To act with integrity, honesty and openness in all our dealings with you.
To respect the confidentiality of our working relationship.
To return your telephone calls within one working day.
To prepare detailed applications within ten working days from the date you provide us with all the requested information.
To meet agreed deadlines and/or advise you in advance of our inability to do so and why.
To keep you fully informed on the progress of your immigration application from the day you engage our services to the day your application is finalised by the immigration authorities.
To confirm our fees in advance for any work to be performed, unless unforeseen circumstances occur, or there is a material change in relation to an application.
To request your cooperation to rectify any engagement issue related to our services.

To be open, frank and honest with us at all times.
To provide all the information we need to do the assigned work in a timely manner as agreed. (To protect the integrity of Australia’s migration program and deter identity fraud, it is an offence to provide false or misleading information, a bogus document or inaccurate identity information to support a visa application.)
To provide us with a time frame in relation to all applicants’ travel/work requirements to ensure we meet your needs.
To agree on our respective responsibilities and preferred communication methods.
To appoint a person with whom we liaise in order to maximise the quality and efficiency of our working relationship.
To be responsible for ensuring we have all the information we require, as instructed by us, to enable us to prepare and lodge a complete application on your behalf.
To inform us of any relevant contact you have with the immigration authorities.
To advise us of the expiry date of all visas that may be relevant to a case.
To agree to listen to any advice we provide, acknowledging you have the right to disregard our advice.
To advise us as soon as possible of any concerns you may have during the administration of any contract or engagement.
To pay our fees as agreed or within seven days of the account being submitted to you.
To give consideration to referring work to us, where you believe a person or organisation would benefit from our expertise.